Refund Policy

At The Village Elder, we are committed to providing high-quality coaching, classes, and training experiences. We understand that sometimes plans change, and we aim to handle refund requests with fairness and clarity.
 

1. General Policy

All payments for services — including self-defence training, Tai Chi & Chi Gung classes, and life coaching sessions — are non-refundable once a session or class has commenced. However, we are happy to assist with rescheduling or crediting unused sessions under reasonable circumstances.
 

2. Cancellations

• Cancellations must be made at least 24 hours before a scheduled session to avoid being charged in full.

• If adequate notice is given, we will offer a credit toward a future class or rescheduled session.

• Failure to attend without notice may result in forfeiture of fees.
   

3. Class & Program Refunds

Refunds for pre-paid programs may be considered if:

• The class or service is cancelled by The Village Elder.

• You are unable to attend due to unforeseen medical reasons (with appropriate documentation).

In such cases, refunds will be processed back to the original payment method within 7 business days.
 

4. Event or Workshop Refunds

For workshops, events, or seminars, cancellations made more than 7 days prior to the event may be eligible for a full refund. Cancellations made less than 7 days before the event may receive a 50% refund or credit toward future bookings.
 

5. Digital Products & Materials

All digital resources, such as videos or downloadable materials, are non-refundable once accessed or delivered.
 

6. Contact Us

For refund or rescheduling requests, please contact:
📧 sifurobastill@gmail.com
📞 0412 293 858

We’ll review your request and respond within 2–3 business days.